Subject:Thank You Just
a quick email to inform you of how appreciative I am of your service
team. This afternoon, my boat experienced mechanical issues and
consequently i (along with my guests) were stranded. With a call to
Crowe, Fred Bryant and Dustin Simon arrived to assist and service the
problem. They were extremely knowledge and courteous. Quickly they
diagnosed the problem, had the replacement part delivered and we were
on our way within no time. My guests and I thank you for your outstanding customer service!
Ever since I purchased my boat from you 3 years ago, you never have
Regards, L. Laughlin
cannot say enough about the excellent experience we had with Crowe
Marina starting the minute I met Brian at the ATL Boat Show. I called Crowe Marina after the show and met John. He
is the consummate professional sales man, not in a hurry, asking the
right questions, not selling but listening. He did many things for
us on a used boat that really impressed us. He replaced the prop, the
radio, the fuel line, took off the old numbers, and a full tank of gas
as well as a gallon of oil. And 100 hour maintenance. And
Fred was just as gracious and made us feel like we were the most
important people in the room. He spent a lot of time going over every
part of the boat at the shop as well on the water. He noticed the trim
gauge was bad and took it back to the shop and replaced it! He could
have overlooked it and delivered it to us but he didn't. That speaks
volumes about him and his company.
you all do this for the used boat buyer, it must be fantastic as
well for the new boat buyer. Your staff is fantastic and I will be
sure to tell everyone I discuss boats with about the experience we had
with Crowe Marina. Unparalleled. We enjoyed meeting Brian at the shop
again and his mother who was very very helpful with all the paper
work and advice.
Regards, John & Beth Wieschhaus
a quick note to let you know how pleased Pam and I are with our recent
purchase from Crowe Marine. From the first time we stopped at your
business to delivery, everyone we dealt with was professional, courteous
and helpful. Your patience in explaining to us the differences in
Bennington boats versus the competition and then educating us on the
different Bennington models so we could make the proper decision for our
situation was invaluable. The negotiation was handled professionally
and with integrity. You and Crowe Marine delivered exactly what was
promised and more. While the entire process was handled without a
hitch, I have absolute confidence that should a situation arise where I
need your assistance, you will be there for us just as you were before
the sale. That is something that is hard to put a value on as service
after the sale is priceless.
Thomas E. Gillett ABR, GRI, SRS President November 24, 2009
DSI Consulting Testimonial Letter
just wanted to take a minute to let you know how happy we are with our
new Bennington Pontoon boat and to also thank you for the wonderful
service that you and your team provide. I would like to send a special
thanks to Charlie, Randy, and Fred who walked me through the entire
process and went out of the way to provide exceptional customer
service. This is my third boat/personal watercraft acquisition from
Crowe Marine and the experience gets better every time!
share this note with your staff, as I would like them all to know what a
terrific job they are doing in helping to build customer loyalty and
Best Regards, Thomas J. Doyle
just sending a note to let you know that I feel Crowe Marine has taken
over as the best marine operation with which I have ever dealt. I have
owned 14 boats in my life, 11 of them as an adult. I have dealt with
many marine dealerships and service operations. In my long stay in
Michigan I had a long-term relationship with a particular operation with
which I remained very loyal because of their outstanding sales AND
service treatment. You demonstrate the same and even better attention
to me from both aspects. I also note that I am not alone in this
opinion. Many of my friends and acquaintances feel that you are an
outstanding dealership. It makes me very comfortable recommending that
people come and see you; something I take very seriously.
of this high opinion of Crowe Marine, I have worked gratis at the
Atlanta Boat Show with you for the past two years. I wouldn't do this
if I weren't convinced of your sincerity about the treatment of
customers prior, at, and following the sale of your products. Seeing
your team in action and working with them at the Show has further
demonstrated to me your dedication to doing things right for the
customers and treating your employees well also.
look forward to continued sale and service dealings with Crowe Marine
as well as working with you at future boat shows if you'll have me.
intention was to purchase (Tom Glavine's) one-year old wakeboard boat.
George asked us to come in and talk to Brian about comparing new boat
prices to used boat prices. Brian listed the options that we were
looking for in a boat and budda-bang-budda-boom, we were purchasing a
new wakeboard boat. The process was very professional and painless.
All of the staff at Crowe knows their products; they were able to
understand our boating needs and the follow-up maintenance has been
impeccable. We initially forgot to order a bimini top and a week later
it had been ordered and installed. My 14-year-old son is a boating and
wakeboarding fanatic. He has been buying all of his wakeboarding
equipment from these folks. Debbie and I would like to thank the
entire Crowe staff for its professionalism and customer care attitude.
We enjoy the folks so much at Crowe that a month later we purchased a
Wave Runner from Charlie with the same satisfaction.
Max, Debbie, and Sam Henry Cherokee Point, Greensboro, GA
were in the process of building our house at Reynolds Plantation and
were to the point of needing to purchase our new boat. We had looked at
the other Marina's in the area and settled on Crowe due to
friendliness, lack of high pressure sales and quality of their product
line. After numerous visits over the winter we finally decided on a
boat and made the purchase.
Marine was holding our boat for us to deliver when we requested it in
the spring. We requested delivery and were trained in the operation of
the craft until we were comfortable with it.
being out on our new boat about three times, we realized we had made a
mistake in purchasing a boat substantially smaller than what we really
needed. We were sure that selling or trading the smaller boat in for a
larger one would be a financial nightmare. That said, we went back to
Crowe Marine and explained our dilemma. The entire family, Ms. Julie,
Bill, and Brian Crowe, were extremely understanding and sympathetic to
our situation. They all worked with us as well as Charlie Brown to help
us determine what other boat would actually satisfy our needs.
were taken on multiple test rides in different sizes and models to nail
down the perfect choice. Once that was determined, the identification
of what type engine would meet our boating needs was discussed. You'd
think this would be a simple task, get the big one, but Brian Crowe
identified the pluses and minus in larger and smaller engines and fit us
with exactly what we needed.
Crowe family also worked with us to help sell our first boat. They
approached this task as though it was a normal sale for them but they
were doing it for us. Our first boat was positioned in the showroom
right in the middle of the other new boats they were promoting.
I've neglected to mention Their Service Department. Timely, competent, & Professional, no more need be said. This
whole experience could have been disastrous in many ways but the Crowe
Marine family did not allow that to happen. From this reading we can
only impart two thoughts,
if you're not buying a boat from Crowe Marine you are making a mistake and secondly, we wish Crowe Marine sold cars! Sincerely, Scott & Norine Lassa Reynolds Landing
Gary and I would like to express to you all there at Crowe Marine our
thanks and let you know how much we appreciated your help, advise, and
patience while we were becoming educated about buying our "first ever"
boat. We have been enjoying it so much since we got it. It sure does
make a difference being out on the water. We feel fortunate to come to
know you, and look forward to doing business with you for a long time to
come. Thanks again for everything you did to make this a good
experience. Hope to see you soon. Thanks for your time and help. Tell
Fred we appreciate him taking the time to walk us through everything.
All is going well. Sincerely Grateful, Terese & Gary Stokan, Lake Oconee & Dunwoody, GA
When we decided to buy a new boat we looked at many different makes & models. Our last stop was Crowe Marine. Julie, Bill & Brian Crowe listened to what we wanted in a boat and led us to our boat. They
were a pleasure doing business with and represent a first class
product. The service has been excellent. The next boat or Jet Ski we
buy will be from Crowe. We consider the Crowe's not only business
associates but also friends.
Joe & Tony Triplett, Lake Oconee & Maryville, TN. & Eatonton, GA
folks at Crowe Marine are always friendly and helpful. Their
well-trained parts and accessories departments make my boating more
convenient and fun. I also particularly like their dockside service
when those emergency repairs are needed. I buy all my boats at Crowe
Marine and have been completely satisfied with each one.
Pitt & Susie Pittard, Great Waters, Lake Oconee, Eatonton, GA
would like to take the time to let you know that Crowe Marine rates lst
class in Customer service. After purchasing three watercraft from you,
I find you, Bill, Julie, Brian & Janice the up front team. To be
so outstanding it is hard to find words to describe. I can't leave out
Charlie in parts department, or Randy with his team in sevice
department. They all have customer service Plus. Bill, I plan to buy
more watercraft in the future. So based on past hospitality, service
and price I can not find myself going to another Dealer. My Harris "Legend" is wonderful!!
Billy & Betty Wood, Misty River Landing, Lake Oconee, Eatonton, GA
and I just wanted to drop you a note to let you know what a pleasure it
was for us to purchase our newest Harris pontoon boat from you again.
To us, service is the name of the game. We don't anticipate any
problems with our new Harris boat, but we know that if we need
information or any kind of maintenance,
we can depend upon your knowledgeable support staff to help us out.
We've always been impressed through the years that you have had the same
maintenance employees for 20+ years. They really do a super job. You
certainly have a first-class operation. The delivery and checkout
cruise was a real treat for us. Thanks for all the special touches! We
look forward to many great times on the lake.
Bud & Peggy Allen, Rock Island, Lake Oconee, Eatonton, GA
Marine is a very well run family business. The show room, parts and
accessories, and maintenance areas are immaculate and their employees
are friendly, knowledgeable and responsive. What more would someone
shopping for value want when buying, equipping and maintaining their
boats and jet skis? We would confidently recommend Crowe Marine to any
of our friends."
Mike & Judy Meredith, Reynolds Plantation, Greensboro, GA
a note to thank you for the way you and your great organization have
met all our boating need these past four years. Little did we realize
when we moved here that the lake would provide so much enjoyment for us
and our many friends that have visited.
Our first contact with you was for a service recall on our Cobalt boat which you did not sell, but were willing
to come to the lake and repair. That spoke volumes to me about your
intent to serve the customer. Since then we have trusted you with the
trade in of our Cobalt and purchase of a new boat & Wave Runners.
They have been problem free and your service turnaround for annual
maintenance has kept us in the water.
a customer, that's what it's all about. Lake Oconee is a place where
friends and relationships develop quickly. It's always a pleasure for
Peggy or I to come to your place of business for any reason as a warm
greeting always waits in every department. We value our
relationship. Best wishes for continued success.
Dick & Peggy Fenstermacher, Great Waters, Lake Oconee, Eatonton, GA
There is no better combination than a great product and great service to this John Q. Consumer! The HarrisKayot
pontoon boat that we bought at last year's boat show in Atlanta is a
great boat and the service provided by Bill, Julie and Brian Crowe and
their staff at Crowe Marine has been above and beyond. From the
on-the-water operating instructions to outfitting the boat to our spec,
everything has been outstanding.
businesses like Crowe Marine are the heart and soul of commerce in the
country and nobody works harder than the Crowe family to satisfy their
loyal customers! They deserve every bit of success and recognition they
Rich & Linda Good, CastleBridge, Lake Oconee, Greensboro, GA
sincere "Thank You" for helping us with the purchase of our new Harris
Kayot 24' Pontoon Boat! The performance has exceeded our expectations;
the boat is just perfect for getting us around Lake Oconee. A short
note of thanks also to the service staff. They are always very kind and
courteous. A real help this summer. Our Yamaha Wave Runner has never
been better. Happy Boating!
Chuck Colby, Eatonton, GA